Dental & Medical Practices
When patients search “best dentist near me,” Google reviews are a major factor in their decision. Professional responses build the trust that converts browsers into appointments.
The AI is configured to never reference patient health information in responses, even if the patient mentions it in their review. Responses stay professional and avoid referencing patient health details.
Example review: ★★★★☆
“Dr. Chen was great with my root canal but I waited 45 minutes past my appointment time. The front desk didn't seem to care.”
AI Response (sent to approval queue)
“Thank you for sharing your experience. We're glad Dr. Chen took good care of you. You're absolutely right that a 45-minute wait isn't acceptable — we've spoken with our front desk team about communication during delays. We value your time and appreciate you letting us know.”
For dental and medical practices, we recommend keeping auto-post disabled and reviewing all responses. The AI gives you a professional draft in seconds — you just review and approve. This keeps your practice in control while saving most of the time you'd spend writing from scratch.
DSOs and multi-practice groups can manage all locations from one dashboard. Each practice gets its own tone (Dr. Chen's family practice sounds different from a specialty orthodontics office), notification routing, and response style.